Questions and answers

A school admin: a staff member TrackEd has set up for your school. Any school admin at your school can run the group: build the design, set the deadline, review the names and submit the order. Your TrackEd sales rep can help with the setup. If your school isn't on TrackEd yet, contact us.

Give yourselves at least 10 weeks before you want to wear them. That covers about two weeks to agree on a design and collect orders, then the making and delivery time shown on each product. Starting earlier takes the pressure off.

The school already runs the order. Your school admin builds or signs off the design, confirms the school crest can be used and checks the list of names before submitting, so there's no separate approval step.

Yes. Each student orders their own size and personalisation and pays by card, Apple Pay or Google Pay. A student can also send a payment link to a parent or guardian. Some schools prefer to pay for the whole group, and the school admin can choose that when setting up.

The price per garment depends on how many your group orders. When the order opens, the school admin sets an estimated quantity, which fixes the price. Paying up front means the maker can start as soon as the order is submitted.

If the final count drops below the price band the order was set at, the school admin can extend the deadline, ask everyone to pay a small top-up, or talk to us. We'll never submit an order the numbers don't support.

Yes, until the order locks at the deadline. If you've paid and cancel before then, your refund goes back to the card you used automatically.

No. The price you see includes GST and there are no card surcharges.

Yes, if the school allows it. Whoever uploads a logo confirms they have permission to use it, and the school admin confirms the school agrees to its crest being used.

Garments are cut from fabric the maker has in stock. The colours you see are the ones they can actually make, so what arrives matches what you designed.

Every nickname is checked against a list of offensive words, and your school admin reviews the full list before it's submitted. Anything flagged is changed or explicitly approved first.

Everything goes to the school in one delivery, individually bagged and labelled with each student's name, design and size. The school admin hands them out using the packing list.

Each product shows an estimate in weeks from when the order is submitted. Once the maker accepts the order, we show their expected ship date. It's an estimate, not a guarantee, and we'll keep you posted if it changes.

The school admin can report a problem with any garment within 14 days of delivery, with photos. We work it out with the maker and arrange a remake, refund or credit.

Only what's needed to make and deliver the order: name, email, school and group, size, personalisation and payment status. We don't collect dates of birth, phone numbers, home addresses or photos of students. Card details go straight to our payment provider and never touch our servers.